if I order a wrong size what can I do ?
You can send it back to exchange, however you are responsible for the shipping fee both ways. Usually the double shipping cost is more than the item price, so we strongly advise you to check the size information carefully when you make the order.
The product is fine but you don't want it anymore ?
You have 30 days from receiving the goods to contact us. If you return the item for an exchange or refund you will have to pay the shipping cost both ways. We will do our best to help you as long as the returned items are unused/unworn, unwashed, come with all original tags and their original packaging. Any product that has been used is automatically disqualified for a return.
what should I do if an item is missing from my order ?
First, please carefully check and review your order list to make sure whether the order was sent using only one package instead of a split delivery with more than one package. If items are sent separately, please be patient and wait for the rest of the split delivery to arrive.
If all of the packages for the order have been delivered but you are still missing an item, please check the contents of all the sent packages very carefully, especially if it is a small item that can be misplaced.
Please contact our Customer Service staff after you have confirmed that the item is definitely missing.
how to use discount coupons ?
Make sure the coupon has not expired (most will show the expiry date). During the checkout process, go to your shopping cart and click "Use coupon". Enter the full promotion code and click "Apply Code"
You can only use one coupon code per order. A coupon can only be used to cover the value of goods, they cannot be used to discount shipping fees or insurance.